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Under 95€ the shipping will be charged with a flat rate of 2,90€. Your order will be shipped with the Austrian Post or DHL.
If you are not satisfied with your order for any reason, please contact us at support@naturmontur.com.
We will do our best to ship your order as quickly as possible. If you have any questions, just get in touch with us.
We are completely convinced of our products, which is why we offer you a 30-day money-back guarantee. Just get in touch with us.
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Whether conveniently by credit card or Paypal. We have almost all payment methods. You decide what suits you best.
In our Store, you can pay securely and conveniently using all common payment methods.
You can find all the answers to your questions here :)
Shipping is charged at a flat rate of 2.90€. Shipping is free for orders over 95€.
No problem! Simply contact us by email at support@naturmontur.com. We will take care of the smooth processing of your return. The flat rate for returns is 2.90€.
We do everything we can to get your order to you as quickly as possible. Shipping usually takes 2-4 working days.
There are numerous secure payment methods available in our store to make your purchase as convenient as possible:
Credit and debit cards: Visa, MasterCard, American Express and Discover
PayPal, Shop Pay, Apple Pay, Google Pay, Klarna and bank transfer. Your payment details are in safe hands with us - all transactions are protected by SSL encryption. If you have any questions or need help with the checkout, you can reach us here at any time.
If your payment was not successful, you can try the following steps:
Check payment information: Make sure that all details such as card number, expiration date and security code have been entered correctly.
Check account balance: If you are using a debit card, make sure there are enough funds available in your account to complete the payment.
Try again: Sometimes payments fail due to temporary network problems or checks by the bank. Wait a moment and try again.
Contact bank: If the payment continues to be declined, your bank may have blocked the transaction for security reasons. Get in touch with your bank to clarify any problems and if the difficulties persist, get in touch with us. We will be happy to help you find a solution.
Write us an e-mail to support@naturmontur.com
We always endeavor to reply within a few hours. In rare cases, it may take a little longer, for which we ask for your understanding.
Due to time constraints, we do not currently offer telephone customer service. It is best to send us an e-mail and we will get back to you as soon as possible.
