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Questions about our products, cooperation requests, support or anything else. We look forward to hearing from you. :)
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Shipping is charged at a flat rate of 2.90€ Shipping is free for orders over 95€.
No problem! Simply contact us by email at support@naturmontur.com. We will take care of the smooth processing of your return. The flat rate for returns is 2.90€.
We do everything we can to get your order to you as quickly as possible. Shipping usually takes 2-4 working days.
There are numerous secure payment methods available in our store to make your purchase as convenient as possible:
Credit and debit cards: Visa, MasterCard, American Express and Discover PayPal, Shop Pay, Apple Pay, Google Pay, Klarna and bank transfer. Your payment details are in safe hands with us - all transactions are protected by SSL encryption. If you have any questions or need help with the checkout, you can reach out at any time.
If your payment was not successful, you can try the following steps:
Check payment information: Make sure that all details such as card number, expiration date and security code have been entered correctly.
Check account balance: If you are using a debit card, make sure there are enough funds available in your account to complete the payment.
Try again: Sometimes payments fail due to temporary network problems or checks by the bank. Wait a moment and try again.
Contact bank: If the payment continues to be declined, your bank may have blocked the transaction for security reasons. Get in touch with your bank to clarify any problems. If the difficulties persist, please contact us. We will be happy to help you find a solution.
Write us an e-mail to support@naturmontur.com.
We always endeavor to reply within a few hours. In rare cases, it may take a little longer, for which we ask for your understanding.
Due to time constraints, we do not currently offer telephone customer service. Please send us an e-mail and we will get back to you as soon as possible.
